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Sep 19 2018
Debt Recovery

3 things to look out for in a good doorstep collections agency

For sole traders, larger companies and private individuals, being owed money is a serious matter. It can be the difference between your business going under or having the capital you have earned to keep going. For private individuals, the money owed could be needed for paying vital bills or living costs.

With this in mind, many individuals or organisations will use doorstep collection agents to recover their money. This is an effective tool to use as it not only confirms the whereabouts of the debtor but also helps bring the matter to a swift close.

But what should you be looking for in a good doorstep collections agency?


1. Great reputation

As with any service you would use, take the time to check out the reputation of any collections agency you are considering before giving them the job. Check their website to see if they have the professional accreditations and authorisations to undertake debt collection, and can provide case studies where they have helped other clients like you. Give them a call to speak in person to confirm if they appear reliable and have good customer service. If possible, ask other people who may have used them for first-hand accounts of what they offer, or take a look online at testimonials. All this will help you make the best possible choice.


2. Detailed information

When you instruct a collections agency to act in this way for you, you need to make sure you are getting full value for your money. In this regard, you need to make sure that you pin down what they plan to do and also what they have done. A great way to make sure you are getting the service you want is to use an agency who send a detailed report to you afterwards, showing what they did and when.


3. Bespoke service

It may surprise you, but not all debt recovery cases are the same. This is why it is key to use a collections agency that understands this and will provide a bespoke service. Beware of any agencies that use a one size fits all approach to recovering debt. A truly excellent agency will tailor the service they give and any letters sent to your individual case for full impact.


At First Capitol, we are proud to offer all the above to our customers. We are one of the leading names within the UK in this sector and all our doorstep collection agents are highly trained to deliver. Give us a call today on 0333 444991 to find out just how we can help recover your debt.

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