03333 444991

Monday-Friday: 9am-8pm | Saturday: 10am-4pm

Local rate from mobiles & landlines!

Monday-Friday: 9am-8pm | Saturday: 10am-4pm

Make a Payment FAQs

What Can I pay online?

You can pay a Parking Charge Notice (PCN), an instalment for a finance agreement, an overdue/arrears amount, an outstanding debt or you can make a payment for one of our invoiced services.

Is it safe?

Our web site is secure as we are totally committed to protecting your privacy online. To ensure that the information that you send (like your bank details or credit card) stays secure with us we use PayPal’s payment platform which encrypts the data. This process takes your information and scrabbles it into an unreadable code that ensures that it can not be “hijacked” by fraudsters.

In addition we do not store your card details and in accordance with the Data Protection Act 1998 any information that you give us electronically will only be used for the purpose that you intended.

Why do I have to enter my address twice?

We require your details to identify you against our records and to ensure that your payment is appropriated to the right person. Pay pal require your details to validate the card and payment against the cardholders address.

How else can I pay?

You can also pay by bank transfer. Our bank account details can be found on any communication sent to you or alternatively you can telephone us and ask to speak to an adviser on 03333 444991 who will be able to assist you.

What cards do you accept?

We accept Maestro, Solo, Visa Credit Card, Visa Debit, Visa Electron, Visa Delta and MasterCard.

Will I be issued with a receipt?

Yes, we only issue receipts by email and we will issue you with a receipt once your payment has cleared and the amount has been appropriated to your account. This can take up to 7 working days. In the meantime, you can download a proof of payment receipt at the end of the payment process.

What if my card is refused?

Cards are not refused by First Capitol they are refused by your bank. There are many reasons why this may happen and we suggest that you contact the card issuer directly.


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