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Sep 26 2018
Debt Recovery

Locating an online client for an outstanding debt

Technology, and especially the Internet, has changed the way we do business. Many more people are establishing themselves as self-employed, and operating home-based businesses using their computer or mobile device. Client leads are often generated, and orders are placed and fulfilled, entirely online without the two parties ever meeting face to face.

While this has many benefits, it also carries big risks. If a client or customer fails to pay their bill or clear their debt, you may have the added problem of locating them before you can take further action. Thankfully, help is at hand with debt recovery specialists, like those at First Capitol Collections, who can track down your client and get them to settle their account.


Take steps yourself to stay safe

Hopefully, you can avoid ever needing to chase down debt by having a secure and robust working practice. Before taking work from a new client, make sure you have their name and contact details: and search the web to see if they are indeed who they claim to be. LinkedIn and Facebook are great tools for this – along with Companies House, if you are working with a registered company.

Make sure you have a contract in place too, which clearly outlines the terms of the work and the expected date for payment. Your invoice should also be clear about expected payment schedules.


Chasing a debt online

If an online customer fails to honour their debt, and you have a contract or other agreement in place which you can evidence, then you need to call the debt collection agency First Capitol Collections. We can start the process of locating your debtor, using known contact details, electoral methods, credit reports and other methods. We can then pursue that debtor and recover your funds.


Sending a debt to collections can be daunting for a small business or self-employed trader. You may be worried about harming the business relationship, or concerned about the cost of recovery action. However, many times our clients go on to have a continued relationship with their debtors, once the account has been settled – and we charge our fees to debtors, not creditors, with commission only taken in the event of a successful recovery.

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